Refund Policy

At ZOZ Market, we strive to provide high-quality products and excellent service to our customers. Due to the nature of the products sold on our platform, we are unable to accept returns or offer refunds. However, customer satisfaction is our top priority, and we are committed to resolving any issues you may encounter with your order.

If you experience any challenges, such as receiving a damaged or incorrect item, please contact our support team at info@zozmarket.com. We will work closely with you to address the issue and find a suitable resolution, such as replacing the item or providing an alternative solution.

Thank you for understanding and supporting our policies as we continue to improve your experience on ZOZ Market.

Shipping Policy

At ZOZ Market, we are committed to delivering your orders efficiently and reliably. Please note that all orders require a processing time of 3 business days before they are shipped. After processing, your order will be shipped according to the shipping option you select during checkout.

As a small business, we are doing our best to meet your expectations and ensure timely deliveries. If you have any questions or concerns about your shipment, please do not hesitate to reach out to our support team at info@zozmarket.com. Thank you for your patience and support!